It's the little things that count

We will look after your property with the care it deserves.
As a landlord you have contractual obligations to your tenant as well as a general duty of care.  You will also want to ensure that the value of your property is maintained and enhanced while it is being let. 
 
Frontdoor Property is on hand to assist you in achieving each of these objectives with the minimum of fuss.  Our residential property management service is designed to relieve you of the commitment of being a full-time landlord.

Marketing your property

Today’s tenants look in one place for rental properties – the internet.  That is why your property will be advertised on Australia’s major real estate website - www.realestate.com.au - which has over 6.6 million viewers a month. Your property is available for viewing 24 hours a day, 7 days a week from anywhere in the world. 

 

With our brightly designed sign boards, we’ll advertise your property to everyone who comes down your street. 

 

Frontdoor Property has a network of relocation agents with whom we contact directly about available rental properties.  Corporate clients relocating from interstate and overseas are a great source of tenants. 

 

Viewing Appointments:

 

We don’t just do inspections on Saturdays; we are available to tenants when they are. A private inspection is a great way to “sell” a property and to gauge the suitability of tenant. 

Tenant selection

We are dedicated to finding the most suitable tenant for your property.  We are looking for tenants with employment and financial stability who we believe will take care of your property.

 

Once a potential tenant has been found, they will undergo an extensive assessment procedure.  Our referencing service has been designed to minimise risks and to ensure that the lease goes smoothly.  

 

References are thoroughly checked and we approach employers, previous landlords and agents. 

 

To give added protection against problem tenants when leasing your property, Frontdoor Property has become a member of NTD - Australia's largest national tenant and public record database.

 

NTD is utilised by real estate agents and other businesses such as banks, utility companies, institutions, insurance and finance companies.

 

When a prospective tenant applies for tenancy, one of the prerequisites in checking worthiness of occupation is to search the NTD database to check whether the applicant is listed, therefore minimising future possible complications. This database also checks passport and licence details as well as bringing back any public court and bankruptcy records the tenant has.

 

A 100 point ID validation is used to confirm a tenant’s identity and tenants are personally shown through your property so we can further gauge their suitability.

 

You are kept informed every step of the way and based on our assessment and the information gathered - you have the final say. No tenants will be accepted without your approval.

Rental payments made simpler

Frontdoor Property will collect the rent fortnightly or monthly from the tenant in accordance with the tenancy agreement.  Rental arrears are not accepted by Frontdoor Property and tenants will be contacted immediately if rent is outstanding. 

 

We pay the rent directly into your nominated bank account and will send you a monthly statement of account via email.

 

At the end of the financial year we will provide you with a summary of all income and expenditure for your property. 

 

All statements, paid and upcoming invoices as well a full financial breakdown for your property can be accessed anytime by logging in to your owner's portal.

Bond

For your piece of mind, Frontdoor Property will collect a deposit; equivalent to four week's rent, which can be used at the end of the tenancy in the event of damage to your property (reasonable wear and tear excepted) or outstanding rent.

 

This money is deposited with the Office of Fair Trading and is held by the Rental Bond Board for the duration of the tenancy.  It is released at the end of the tenancy once all parties are satisfied.

Condition report

It is crucial to ensure you have a professional inventory setting out the condition and contents of you property before you lease it. 

 

As part of our service you will be provided with a comprehensive condition report detailing all aspects of your property which the tenant will then have a chance to view and make comments on accordingly. 

 

Each time the property is leased, the tenant will be checked in against this inventory and condition report as part of our service.  This will serve as a definitive record of the condition of the property before tenants move in and will protect you in the case of dispute at the end of the tenancy.

Repairs and maintenance

We have contractors available 24 hours a day, 7 days a week, to respond promptly in the event of an emergency. 

 

For day to day issues, your Property Manager will liaise with you and your tenant to ensure that each problem receives the most appropriate response.  If a repair is needed, we have a network of contractors who have been carefully selected to ensure the highest quality workmanship at the most competitive rates.  All our contractors are licensed and insured.  If you wish, we can use contractors that you nominate. 

 

To respond to minor, non urgent repairs, we recommend that you give Frontdoor Property the authority to respond to repairs and maintenance of up to $350 without reference.  This ensures the work is done quickly and with as little hassle to you as possible. 

 

Just another way for us to look after you. 

Key holding service

Tenants working full time are not usually able to be at the property during the day to provide access to contractors when there is a problem. 

 

Property keys are held securely by Frontdoor Property and made available to our carefully vetted contractors when required.  All keys are barcoded and electronically logged in and out of our office. This also facilitates property inspections and allows us to gain access if there is an emergency.

Inspections

Even the best tenant may not notice the early signs of a potential problem with the property.  Frontdoor Property will undertake an inspection 3 months after the start of the tenancy to ensure that the tenant has settled in and every 6 months thereafter to ensure the property is being well looked after. 

 

We will send you a full report after this visit, including colour photographs and details of any work that we think is needed to maintain the value of your investment. 

 

Of course, you are welcome to attend any inspections with us. 

 

Alongside maintenance issues, our Property Managers are experts in dealing with the day to day running of all types of properties, whether houses or apartments, large or small.  This may involve dealing with your strata company, contacting utility companies, paying your rates or finding your tenant a reliable cleaner.

 

We take our rental property management very seriously!

Rent reviews

Rent reviews are conducted annually in line with new legislation.  These will be based on the condition of the property, comparable rental properties in your area, current market conditions and the quality of the tenant. 

 

Frontdoor Property will negotiate any rental increases and tenancy renewals on your behalf – all complimentary as part of our service.

End of lease

We will automatically notify you when the end of lease is approaching.  At this point we can discuss your preferences for re-leasing. 

 

The high quality of Frontdoor Property’s rental management service means that many of our tenancies renew beyond the initial term, helping you to minimise vacant periods and maintain your rental income.

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What our clients think

Nikki is a pleasure to deal with - prompt, efficient and positive. Nothing ever seems to be too much trouble. Having previously managed the property myself, I know what a time-consuming job it can be and Nikki manages it all seamlessly and keeps me updated as necessary. I wouldn't hesitate to recommend the services of Frontdoor Property.

Contact us now to experience our service first hand

Phone:  +61 2 9332 2505

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